On The Road With Steve: When In Prague, "Czech" Your Behavior

Sales On The Road With Steve: When In Prague, "Czech" Your Behavior Steve BarriaultNovember 02, 2022Sign in Prague

"Czeching" your behavior may help your business

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I am currently sitting in a lounge in Prague International Airport. Just spent a whole week in an internal sprint that my employer held in the "Mother of Cities."

When I saw this sign after I landed at the airport, it made me smile. Never heard that expression before, and I am SURE that there are quite a few of you that may come up with a list of alternative "mommy cities." Still, you have to admit that Prague (or Praha in Czech) rocks! Just the castle, brightly lit at night, makes the trip all worth it.

However, this ad also inspired me to write an article, as I wondered: Really? People need to be reminded to be polite when visiting?

Sure. We all have in mind the rowdy tourists that upon landing somewhere start behaving as if they owned the place. You know, the good folks who believe that YELLING in English will obviously ensure their hosts somehow will understand them better, or the overgrown teens that feel entitled to loudly shout in celebration when coming back from a local pub.

But as businesspeople, aren't we at times missing an opportunity to show proper deference to the local culture? Don't we have a duty to show a better example as well?

I would argue that not only do we have this duty, but it is in our business and personal best interest to do so. Because good business and good times can and should rhyme!

Question is, how do you do this? Here are a few tips.

A Local Thank You Is Appreciated — Even When Butchered Street in Prague at night

If you bump into someone, can you apologize in the local tongue?

Prague, Czechia by Steve Barriault

Those of you that know me personally or follow me on LinkedIn know I am dabbling in a few languages—French, English, Chinese, some Japanese...

But one language that I do NOT know much about is Czech, which is the local tongue in Prague.

So upon landing here, I opened my cell phone and asked translate.google.com how to say "thank you" in Czech.

Děkuji!

Ouch, I thought: how am I supposed to pronounce that accent on the 'e'? Fortunately, Google told me at a click of a button ('djyekuyi').

So I started using this word in my daily interactions with hotel staff, restaurant waiters, and so on. Which earned me smiles, usually followed by prosim—please!—uttered in a more or less official tone.

Unfortunately, after a day or two, my pronunciation started drifting. "Djyekuyi" became "Vyekuyi."

The result? The smiles and the prosim kept on coming. Only in the end, when someone answered "thank you" back at me in Czech, did I notice I butchered the language for days!

So, what is the lesson here?

Well, practice makes perfect... but perfection is NOT required in order to be effective.

Your hosts are paying attention to the effort you put in, but they are not expecting an infrequent visitor to master their language.

Talking about effort, how difficult is it, really? Well, if your target language uses the same writing system as you use in your own, it will probably feel easier. And if that language is in the same family as yours (Czech is an Indo-European language, like English, French, Russian, and also Hindi), then it may even be possible to pick up additional words on your own through similarities, even basic syntax.

On the other hand, learning languages from a different family—Turkish, Hungarian (which is not an Indo-European language)—or that use a different writing system (Chinese, Arabic) would be more challenging. But again, the goal is not to turn you into a native speaker overnight. Just to learn a word, or two, or three.

And if you end up mangling these words beyond recognition, that is OK. Locals will usually still appreciate the gesture.

So, go ahead and work on these: merci, danke sh¸ön, xiexie, arigatou, terima khasi, and of course děkuji!

And since I just boarded a Turkish Airlines: Tesserkular!

Manners Matter — Even If You Ain't Perfect Street with church in Prague

If you make a mistake, confess it and you shall be forgiven

Prague, Czechia by Steve Barriault

Sitting on a Turkish Airlines flight that will first take me to Istanbul back from Prague, somewhere over the Carpathian mountains, I pondered about manners while conducting business abroad.

That is clearly an important topic, but it is also quite a wide one. The basics of what constitutes good manners may be similar from one culture to the next but these basics are heavily colored by local customs.

For example, one day, I traveled to Malaysia. I met a government official—and greeted her by shaking her hands. Instant awkward moment!

Fortunately, she chose not to hold it against me. But this served me as a reminder: I should have prepared better by reading about local customs before landing in Kuala Lumpur.

This is exactly what I did before I went for the first time to Japan. So when came the time to exchange business cards, I knew what the 'procedure' was: start with the senior person first (follow others’ gaze when in doubt), bow, and offer the card with two hands, writings facing your counterpart, while reciting something pretty elaborate in Japanese. It worked wonders.

Still, cultures are vast topics. It can be difficult to know what you don’t know, to imagine that something that is so natural, so instinctive at home can be at odds with local mores.

So, how do you deal with this? By paying attention to what is going on.

I knew from prior research that in India you eat with the right hand, sometimes without a fork or a spoon. But that metal bowl with warm water that showed up at my table was not in any manuals I read. But a quick, discreet look at another table taught me that it was there to wash my hand after the meal, and... not to drink!

Also, if you are sharing your table with your local employees, partners, or clients, asking questions about local customs is not only OK but appreciated—you are after all showing curiosity about their culture.

I can tell you that my Korean counterparts taught me much about proper behavior during a banquet. Never pour your own drink—instead, always pour others’ (they will do the same for you). When you do, use both hands, with one of the hands on the bottom of the bottle. Why? Because Koreans used to wear garbs with loose sleeves, and this ensured the fabric wouldn’t dip into your counterpart’s drink.

A nice gesture. And an interesting way of seeing things.

Finally, just in case you bungle something, just know it is usually OK. Even if the custom you broke is... a law.

Case in point: what happened to us while walking in Prague.

We were coming back to a restaurant. We stopped at a red light but someone one of us (who?) did not wait for the light to become green, and the rest of us just sheepishly followed him while continuing to talk.

Too bad a cop was right there watching the whole scene. He parked his car on the side of the road, lights on, came out of the car, and said pretty crossly, "You didn’t see me?!"

Oops. We were in trouble.

But we smiled, explained calmly what happened, that no offense was meant. And, when he took off, I offered him a warm Děkuji (thanks!).

Crisis avoided. Fortunately, legal did not have to come to bail us out on this one!

Lesson: even if you break a custom, or even a local ordinance, it doesn’t need to land you in trouble. Locals expect foreigners to be a tad ignorant. So as long as the error occurred in good faith and you promptly apologize, chances are you will be fine.

This being said, here's another lesson: I needed to learn how to say "sorry" in Czech.

Dare Go Out Of Your Hotel For Food Food in Prague

Not sure if the crawfish was Czech but the dumpling was.

Prague, Czechia, by Steve Barriault

Sitting at a lounge in Istanbul's glitzy new airport, it is easy to think that the world is losing local flavors. After all, those big modern airports all look a bit similar, don't they? Duty frees everywhere. Restaurants proposing easy (and pricey) bites. Plenty of gates connecting you to the world.

OK, that is a tad of an exaggeration, as each country tries to bring its visitors a bit of the local flavor. You really want to see the Korean actors impersonating royal guards in Incheon!

But still, travel can sometimes feel "standardized." Take hotels: your typical Hilton will feel pretty similar whether you are in Prague, Beijing, or Denver, with minor differences in the food being offered. And in truth, many may actually appreciate some standardization. After all, it is familiar. Expected. Comforting.

But isn't that missing (part of) the point of going abroad?

As an international business person, you are part of a long line of travelers who roamed the earth, tirelessly connecting different people and cultures while making a profit. And these traders of lore engaged with the locals around a meal because this is something that everyone has in common: the need to eat. We just differ on the meals' contents.

So, why not go with the tradition on that one? There are definite personal advantages. In my experience, you get much better food for less by going local and avoiding the hotel's sanitized fares and the obvious tourist traps.

This time around in Prague, I brought my team to a nice restaurant that was definitely aimed at the local crowd. Food was succulent, beer was good, and all of this was available at a pretty reasonable price. Accounting will be happy on that one!

However, getting a good experience isn't the only reason why you should go out of your hotel and explore the local fares. There is a simple business reason to do so as well.

Remember what I said above: locals are usually pretty flattered when you pay attention to their local culture. And that can translate into a more trustworthy relationship because they know you get it.

More than once, I developed trust with Chinese prospective clients over a local dish, discussing the finer points of Chinese cuisine. The spicier the better.

So go ahead and experience abroad through your stomach!

Trek In Style By Adopting The Locals' Stride Street in Prague

Walk, run, bike and sit your way through the cities you visit.

Prague, Czechia by Steve Barriault

One more hour to go on that transatlantic flight before finally reaching home.

I love to travel. But not just by air. The view from the ground can be pretty amazing too.

And when abroad, I try to roam around the way the locals would.

I have a collection of common transportation cards for several cities on this planet. Tokyo’s Suica, Seoul’s T-Money, Beijing’s Yitongka, London’s Oyster Card…

There are several reasons to do this. In many countries, this is the most efficient way to go around. No need to explain to a taxi driver how to get somewhere or fear Uber will not work. Trains won't be blocked by traffic either.

And again—I like to keep Accounting happy. Just recharge the card and go.

But again, there is another business-related reason why you should try to emulate the locals when abroad.

This whole article is all about the importance of cultures in human interactions. After all, it is the substrate in which we interact, whether it is for business or pleasure—or both (which it often is). Better understanding the local culture can help you develop more fruitful relationships.

What better way to do just this than by walking or jogging through the local streets, sitting in the local trains, seeing the hustle and bustle, smelling the local cuisine?

It may all sound a bit metaphysical. But the benefits are tangible. By building your practical knowledge of your hosts' country, by sharing a part of their lives, they may end up thinking about you less in terms of a foreigner and more as a fellow human being, perhaps even a 'proto-local.'

In other words: the distance between you and your counterparts melts away. Trust goes up.

This works equally well with clients and local employees. More than once, clients expressed (pleasant) surprises when I showed up at their site by taking the metro (You were able to do this? Yeah!). Likewise, I also have Indian employees that thought I was walking like one of them through the streets of Bangalore (and yes, they meant it as a good thing).

Granted, roaming the country like a local is not always possible. There may be schedule imperatives that force you to take a taxi, or safety considerations at play.

But otherwise, go ahead and go around like a local, feeling safe with the knowledge that if you get lost, locals (or Google maps) will help you out.

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Sign-up buttonRead moreShow lessjob search fears {"customDimensions": {"1":"Executive Community, Jenna Arcand","3":"live events, career events, j.t. o'donnell, jt o'donnell, christina burgio, career advice, career, career growth, professionals, job search, job seekers, job interview, job search tips, job search advice, interview, job interview tips, interview tips, job search fears, overcome job search fears, networking, cover letter, resume, writing a cover letter, job search strategy, job search help, looking for a job, unemployed","2":"cover-letter","4":"09/28/2022"}, "post": {"split_testing": {}, "providerId": 0, "sections": [0, 376490081, 562457120, 370480899, 376490053, 376489574, 376491143, 376489962, 404327439, 376489624, 479660731, 543270555, 473310813, 473333499], "buckets": [], "authors": [21030904, 19836096]} } Get Some LeverageSign up for The Work It Daily NewsletterEnter emailSubscribeFollow window.googletag = window.googletag || {cmd: []}; googletag.cmd.push(function() { googletag.defineSlot('/22278042776,22664312254/wit/wit_multiplex', ['fluid'], 'wit_multiplex').addService(googletag.pubads()); googletag.enableServices(); googletag.display('wit_multiplex'); }); Popular How To Use The Holidays To Become A Better Networker Jenna ArcandNovember 02, 2022Work It Daily's live career event "How To Use The Holidays To Become A Better Networker" {"adCodes": [{"desktop": "\u003cdiv class=\u0027rblad-wit_content\u0027\u003e\u003c/div\u003e", "display": true, "mobile": "\u003cdiv class=\u0027rblad-wit_content\u0027\u003e\u003c/div\u003e", "new_amp": "\u003camp-ad width=336 height=280\n type=\"doubleclick\"\n data-slot=\"/22278042776,22664312254/wit/wit_content\"\n data-multi-size=\"300x250\"\u003e\n\u003c/amp-ad\u003e", "order": 0, "tablet": "\u003cdiv class=\u0027rblad-wit_content\u0027\u003e\u003c/div\u003e"}, {"desktop": "\u003cdiv class=\u0027rblad-wit_content\u0027\u003e\u003c/div\u003e", "display": true, "mobile": "\u003cdiv class=\u0027rblad-wit_content\u0027\u003e\u003c/div\u003e", "new_amp": "\u003camp-ad width=336 height=280\n type=\"doubleclick\"\n data-slot=\"/22278042776,22664312254/wit/wit_content\"\n data-multi-size=\"300x250\"\u003e\n\u003c/amp-ad\u003e", "order": 1, "tablet": "\u003cdiv class=\u0027rblad-wit_content\u0027\u003e\u003c/div\u003e"}, {"desktop": "\u003cdiv class=\u0027rblad-wit_content\u0027\u003e\u003c/div\u003e", "display": true, "mobile": "\u003cdiv class=\u0027rblad-wit_content\u0027\u003e\u003c/div\u003e", "new_amp": "\u003camp-ad width=336 height=280\n type=\"doubleclick\"\n data-slot=\"/22278042776,22664312254/wit/wit_content\"\n data-multi-size=\"300x250\"\u003e\n\u003c/amp-ad\u003e", "order": 2, "tablet": "\u003cdiv class=\u0027rblad-wit_content\u0027\u003e\u003c/div\u003e"}], "adsOrder": [2]} Do you struggle to get in contact with people in your network (especially around the holidays)? Or are you struggling to grow your network overall? Even with your current strategy?

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Read moreShow lesshow to use the holidays to become a better networker {"customDimensions": {"1":"Jenna Arcand","3":"job search, job seekers, live events, career events, job search tips, job search advice, ats, j.t. o'donnell, jt o'donnell, christina burgio, job search strategy, job search strategies, job search help, hiring process, job search blues, job hunting, job hunt, career advice, career tips, career help, career, job search plan, job search success, job search process, unemployment, unemployed, holidays, holiday season, holiday job search, looking for a job, how to use the holidays to become a better networker, holiday networking tips, networking, networking tips, networking advice, networking help, networking strategy, networking basics, networking skills, holiday, networking during the holidays, networking during the holiday season, networker, networking on linkedin, linkedin","2":"popular","4":"11/02/2022"}, "post": {"split_testing": {}, "providerId": 0, "sections": [0, 370480899, 376536198, 376491143, 376489962, 404327439, 376489624, 479660731, 543270555, 473310813, 473333499], "buckets": [], "authors": [19836096]} } Community 5-Step Problem-Solving Technique For A More Innovative Solution Debra ShannonNovember 02, 2022Problem solving concept/technique Bigstock {"adCodes": [{"desktop": "\u003cdiv class=\u0027rblad-wit_content\u0027\u003e\u003c/div\u003e", "display": true, "mobile": "\u003cdiv class=\u0027rblad-wit_content\u0027\u003e\u003c/div\u003e", "new_amp": "\u003camp-ad width=336 height=280\n type=\"doubleclick\"\n data-slot=\"/22278042776,22664312254/wit/wit_content\"\n data-multi-size=\"300x250\"\u003e\n\u003c/amp-ad\u003e", "order": 0, "tablet": "\u003cdiv class=\u0027rblad-wit_content\u0027\u003e\u003c/div\u003e"}, {"desktop": "\u003cdiv class=\u0027rblad-wit_content\u0027\u003e\u003c/div\u003e", "display": true, "mobile": "\u003cdiv class=\u0027rblad-wit_content\u0027\u003e\u003c/div\u003e", "new_amp": "\u003camp-ad width=336 height=280\n type=\"doubleclick\"\n data-slot=\"/22278042776,22664312254/wit/wit_content\"\n data-multi-size=\"300x250\"\u003e\n\u003c/amp-ad\u003e", "order": 1, "tablet": "\u003cdiv class=\u0027rblad-wit_content\u0027\u003e\u003c/div\u003e"}, {"desktop": "\u003cdiv class=\u0027rblad-wit_content\u0027\u003e\u003c/div\u003e", "display": true, "mobile": "\u003cdiv class=\u0027rblad-wit_content\u0027\u003e\u003c/div\u003e", "new_amp": "\u003camp-ad width=336 height=280\n type=\"doubleclick\"\n data-slot=\"/22278042776,22664312254/wit/wit_content\"\n data-multi-size=\"300x250\"\u003e\n\u003c/amp-ad\u003e", "order": 2, "tablet": "\u003cdiv class=\u0027rblad-wit_content\u0027\u003e\u003c/div\u003e"}], "adsOrder": [2]}

You started a new role and determined that one of your business partners has been “muscling” through one of their key operational processes. They believe the process can be done more efficiently but have been so busy and haven’t had time to figure out what the changes should be.

You’ve agreed to review the process to help solve their problem. Here are five steps I typically follow:

My 5-Step Problem-Solving Technique For A More Innovative SolutionIdea, innovation, solution concept

Bigstock

1. Identify the problem. The first step is to identify what the true problem is. Talk with the business to understand what is the goal or problem that needs to be solved. If there is more than one problem, don’t assume that they are necessarily related.

2. Assess the problem. Define the problem based on factual data and not opinions. You may want to pull reports, talk with other departments, and observe the process yourself. Then you can start to analyze the data to determine what is/isn’t happening, or if there are any contributing factors.

  • Have you identified the root cause of the problem?
  • Can you identify the five Ws (who, what, where, when, why, and how)?

3. Develop the solution. This is a pivotal step, and you want to make sure you have the best solution (and not just a temporary workaround). Brainstorm possible solutions! Diverse ideas are contributed by diverse individuals with diverse perspectives.

  • Identify possible options. Is it viable to do nothing (at least for the short term)? Or are any options not plausible? You can exclude an option but explain why you excluded it. For example, different options could be various vendors.
  • Identify potential criteria (such as estimated cost, features/functions, and time frame). Criteria should be differentiators. If one criterion is the same across all options, then it can be excluded.
  • Evaluate the criteria against the options. For example, what is the three-year total cost of ownership for each option?
  • There are multiple options, and you’ll determine which option is the best option. Document your analysis including your recommended solution into a report. Present the report to the business for their review and approval.

4. Implement the solution. Create a detailed implementation/project plan. Depending on your solution, you may need to include updated procedures, internal controls, testing, and/or training. Nobody wants “bad” surprises when implementing something new. I believe there can’t be too much communication so communicate, communicate, and communicate.

5. Monitor the solution. Once you’ve implemented the solution, evaluate to make sure the solution is working correctly and has resolved the problem (continuously monitor and improve). Don’t forget to update your disaster recovery and/or business continuity plan.

And last but not least, it may be worthwhile to solicit input from the business and document the process results (similar to a project wrap-up). Define what went well, what didn’t go well and could be improved next time, pending issues, etc.

For more information on problem-solving techniques, follow me on LinkedIn!

Read moreShow lessproblem solving technique {"customDimensions": {"1":"Executive Community, Debra Shannon","3":"problem solving technique, problem-solving technique, problem solving, problem-solving, problem solving techniques, problem-solving techniques, problem solving steps, problem-solving steps, innovation, innovative solutions","2":"community","4":"11/02/2022"}, "post": {"split_testing": {}, "providerId": 0, "sections": [0, 544324100, 544398580, 544398581, 479660731, 473333499], "buckets": [], "authors": [21030904, 24925024]} } FeaturedWork It Daily's live career event "How To Use The Holidays To Become A Better Networker" How To Use The Holidays To Become A Better Networker {"customDimensions": {"1":"Jenna Arcand","3":"job search, job seekers, live events, career events, job search tips, job search advice, ats, j.t. o'donnell, jt o'donnell, christina burgio, job search strategy, job search strategies, job search help, hiring process, job search blues, job hunting, job hunt, career advice, career tips, career help, career, job search plan, job search success, job search process, unemployment, unemployed, holidays, holiday season, holiday job search, looking for a job, how to use the holidays to become a better networker, holiday networking tips, networking, networking tips, networking advice, networking help, networking strategy, networking basics, networking skills, holiday, networking during the holidays, networking during the holiday season, networker, networking on linkedin, linkedin","2":"popular","4":"11/02/2022"}, "post": {"split_testing": {}, "providerId": 0, "sections": [0, 370480899, 376536198, 376491143, 376489962, 404327439, 376489624, 479660731, 543270555, 473310813, 473333499], "buckets": [], "authors": [19836096]} } Now Hiring: Remote SysOps Engineer Now Hiring: Remote SysOps Engineer {"customDimensions": {"1":"Work It Daily, Kinsta \u00ae","3":"kinsta, hiring, remote jobs, remote work, remote workforce, remote companies hiring, remote companies 2021, sysops engineer, sysops engineer jobs","2":"popular","4":"05/18/2021"}, "post": {"split_testing": {}, "providerId": 0, "sections": [370480899, 545998439, 545998440, 473310812, 376489962, 526353713, 545658354, 548352055, 548352058, 543270555, 473333499, 473310813], "buckets": [], "authors": [19548593, 21891195]} } J.T. O'Donnell reflects on lessons professionals can learn from athletes. 3 Important Career Lessons Learned On And Off The Field {"customDimensions": {"1":"Executive Community, J.T. O'Donnell","3":"career change, entrepreneur, entrepreneurship, career, career challenges, overcoming career challenges, personal branding, personal development, professional development, professional growth, success, career success, pro athletes, tom brady, chris gronkowski, nfl, tiktok, social media strategy, social media, career growth","2":"popular","4":"02/10/2021"}, "post": {"split_testing": {}, "providerId": 0, "sections": [0, 370480899, 473333499, 376489962, 526353713, 376489624, 479660731], "buckets": [], "authors": [21030904, 19549412]} } How Ex-NFL Player, Chris Gronkowski, Is Using Social Media To Change Careers How Ex-NFL Player, Chris Gronkowski, Is Using Social Media To Change Careers {"customDimensions": {"1":"Executive Community, J.T. O'Donnell","3":"2010, Barstool, camera phone, career growth and development, career growth opportunities, chrisgronkowski, cowboys, dallascowboys, dinner, football, free, gronkspike, iceshaker, investor, nfl, nflfootball, nflplayer, nflplayers, nflworkout, payday, rookie, salary, sharing, sharktank, tic toc, tic tok, tick tock, ticktock, tictok, tik tok, tiktok, tiktok.com, trade, trainingcamp, upload, video, video phone, weighin, youtube.com, \u0442\u0438\u043a \u0442\u043e\u043a, \u30c6\u30a3\u30c3\u30af\u30c8\u30c3\u30af, chris gronkowski","2":"popular","4":"01/29/2021"}, "post": {"split_testing": {}, "providerId": 0, "sections": [0, 370480899, 473333499, 526353713, 376489624, 479660731], "buckets": [], "authors": [21030904, 19549412]} }

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