Popular 6 Tips To Ace Your Phone Interview Don GoodmanJenna ArcandSeptember 07, 2022 Bigstock {"adCodes": [{"desktop": "\u003cdiv class=\u0027rblad-wit_content\u0027\u003e\u003c/div\u003e", "display": true, "mobile": "\u003cdiv class=\u0027rblad-wit_content\u0027\u003e\u003c/div\u003e", "new_amp": "\u003camp-ad width=336 height=280\n type=\"doubleclick\"\n data-slot=\"/22278042776,22664312254/wit/wit_content\"\n data-multi-size=\"300x250\"\u003e\n\u003c/amp-ad\u003e", "order": 0, "tablet": "\u003cdiv class=\u0027rblad-wit_content\u0027\u003e\u003c/div\u003e"}, {"desktop": "\u003cdiv class=\u0027rblad-wit_content\u0027\u003e\u003c/div\u003e", "display": true, "mobile": "\u003cdiv class=\u0027rblad-wit_content\u0027\u003e\u003c/div\u003e", "new_amp": "\u003camp-ad width=336 height=280\n type=\"doubleclick\"\n data-slot=\"/22278042776,22664312254/wit/wit_content\"\n data-multi-size=\"300x250\"\u003e\n\u003c/amp-ad\u003e", "order": 1, "tablet": "\u003cdiv class=\u0027rblad-wit_content\u0027\u003e\u003c/div\u003e"}, {"desktop": "\u003cdiv class=\u0027rblad-wit_content\u0027\u003e\u003c/div\u003e", "display": true, "mobile": "\u003cdiv class=\u0027rblad-wit_content\u0027\u003e\u003c/div\u003e", "new_amp": "\u003camp-ad width=336 height=280\n type=\"doubleclick\"\n data-slot=\"/22278042776,22664312254/wit/wit_content\"\n data-multi-size=\"300x250\"\u003e\n\u003c/amp-ad\u003e", "order": 2, "tablet": "\u003cdiv class=\u0027rblad-wit_content\u0027\u003e\u003c/div\u003e"}], "adsOrder": [2]} If your resume has made it into the "yes" pile, then the first thing a company will do is a phone screening. The purpose of this is to test your communication skills and to do a quick check of your skills and experience to determine if it's worth bringing you in for an interview.

Here are six important tips that will help you ace your next phone interview:

1. Be Prepared

Basic preparation steps include having your resume in front of you, making sure you are on a good phone line where there are no disturbances, and allocating enough time for the phone interview, even if it goes beyond what was scheduled.

2. Research The Company And The Interviewer

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The first question I used to ask job seekers was, "What do you know about us?" If I did not think they had spent the time to do their homework, they were immediately downgraded. So, spend some time researching the company before your phone interview. Check out their website and social media accounts, and see what employees say about them on Glassdoor.

Also, go to LinkedIn and review the background of the person conducting the interview. Check if the manager you will be reporting to participates in LinkedIn groups and discussions, and see if you have anything in common.

3. Exude Energy And Interest

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The words you use account for only 15% of the effectiveness of your communications. Intonation and body language are most important, and since you are on the phone, you live and die by your intonation. Put energy in your voice and demonstrate a high level of interest. An old telemarketing trick is to have a mirror in front of you and smile when you speak since that automatically affects your tone in a positive way.

4. Ask Questions And Build Rapport Bigstock

People hire people they like, so it is important to turn the interview into a conversation by asking intelligent questions. Show off your expertise by following up their question with an insightful question of your own. Those who just answer questions and wait for the next question will lose here. Use a conversational tone, as if you are having lunch with a friend, telling a story, instead of just responding to questions.

For example, here are two ways to respond to, "Can you tell me about your experience at Bank of America?"

"At Bank of America, I was hired to oversee the integration of systems that were the result from acquisitions."

Or...

"You know, that was a really challenging experience because I had to integrate all the different systems that were the result of acquisitions. You can just imagine how tricky that would be since there were so many differences between them, and I had to research and document the trade-offs from an integration of each one."

Which is more interesting? I did some interview coaching with a highly accomplished technical manager at Intel who was getting interviews and no call backs. It was immediately clear that he was just responding to questions in a fairly monotone manner and was about as interesting as a memory chip. After some coaching on how to build rapport using the above technique, he had three offers in four weeks.

5. Ask The Most Important Question

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Companies have a reason they are looking for talent and it is your job to find out what their chief source of "pain" is. Do this by asking:

"What is the biggest challenge someone will face in this job in the next six months?"

This lets you target your responses and demonstrate how you have successfully handled these challenges before.

6. See If They Have Any Concerns

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Don't just end the call wondering how you did. Ask them. If you are going for a sales position, this is mandatory. State something like:

"Based on what we discussed today, do you think I am a good candidate for this position?"

Now, when they respond, you can handle any concerns they may have.

By using these six simple techniques in your next phone interview, you'll be sure to make a good impression on the employer and, hopefully, move on to the next step in the hiring process.

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Being fired, laid off, or let go can be a very emotionally taxing and frustrating experience. Your self-confidence is wavering, you're not sure what you're going to do next, and you're not sure how you're ever going to bounce back (especially if you're late in your career). If you're currently unemployed after a layoff, this live event is for you.

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In this training, you’ll learn how to:

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Read moreShow lesslaid off {"customDimensions": {"1":"Jenna Arcand","3":"live events, career events, j.t. o'donnell, jt o'donnell, christina burgio, career advice, career, career growth, professionals, job search, job seekers, job search tips, job search advice, laid off, laid off and looking, laid off tips, laid off advice, layoff, layoffs, unemployed, unemployment, job search strategy, job search success, confidence, employers, how to find a job, how to get hired, how to get a job, job search help, ~rmsc:rebelmouse-image:31720274, ~rmsc:rebelmouse-image:31720307, ~rmsc:rebelmouse-image:30319455","2":"cover-letter","4":"09/15/2022"}, "post": {"split_testing": {}, "providerId": 0, "sections": [0, 376490081, 562457120, 370480899, 376490053, 376489574, 376536198, 376491143, 404327439, 479660731, 543270555, 473310813, 473333499], "buckets": [], "authors": [19836096]} } Get Some LeverageSign up for The Work It Daily NewsletterEnter emailSubscribeFollow window.googletag = window.googletag || {cmd: []}; googletag.cmd.push(function() { googletag.defineSlot('/22278042776,22664312254/wit/wit_multiplex', ['fluid'], 'wit_multiplex').addService(googletag.pubads()); googletag.enableServices(); googletag.display('wit_multiplex'); }); Popular How To Mention Unrelated Work Experience On Your Resume Jessica Holbrook HernandezJenna ArcandSeptember 16, 2022 Bigstock {"adCodes": [{"desktop": "\u003cdiv class=\u0027rblad-wit_content\u0027\u003e\u003c/div\u003e", "display": true, "mobile": "\u003cdiv class=\u0027rblad-wit_content\u0027\u003e\u003c/div\u003e", "new_amp": "\u003camp-ad width=336 height=280\n type=\"doubleclick\"\n data-slot=\"/22278042776,22664312254/wit/wit_content\"\n data-multi-size=\"300x250\"\u003e\n\u003c/amp-ad\u003e", "order": 0, "tablet": "\u003cdiv class=\u0027rblad-wit_content\u0027\u003e\u003c/div\u003e"}, {"desktop": "\u003cdiv class=\u0027rblad-wit_content\u0027\u003e\u003c/div\u003e", "display": true, "mobile": "\u003cdiv class=\u0027rblad-wit_content\u0027\u003e\u003c/div\u003e", "new_amp": "\u003camp-ad width=336 height=280\n type=\"doubleclick\"\n data-slot=\"/22278042776,22664312254/wit/wit_content\"\n data-multi-size=\"300x250\"\u003e\n\u003c/amp-ad\u003e", "order": 1, "tablet": "\u003cdiv class=\u0027rblad-wit_content\u0027\u003e\u003c/div\u003e"}, {"desktop": "\u003cdiv class=\u0027rblad-wit_content\u0027\u003e\u003c/div\u003e", "display": true, "mobile": "\u003cdiv class=\u0027rblad-wit_content\u0027\u003e\u003c/div\u003e", "new_amp": "\u003camp-ad width=336 height=280\n type=\"doubleclick\"\n data-slot=\"/22278042776,22664312254/wit/wit_content\"\n data-multi-size=\"300x250\"\u003e\n\u003c/amp-ad\u003e", "order": 2, "tablet": "\u003cdiv class=\u0027rblad-wit_content\u0027\u003e\u003c/div\u003e"}], "adsOrder": [2]}

Many candidates who come to us for resume help have the same question. They have years of professional work experience, but a lot of it isn't relevant to the position they're currently seeking.

On the one hand, they don't want to waste resume space detailing work that doesn't relate to their application. On the other hand, they don't want to omit years of work that developed them as a professional.

How do you mention unrelated work experience on your resume?

The Right Phrase

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We use a magic phrase to address this issue: "additional experience." It's perfectly fine to sum up large portions of your career in one section that lists previous employers, positions, leadership roles, certifications, associations, publications, awards, volunteer experience, and even significant hobbies (as long as the experience supports your professionalization in some way).

If you spent the first 10 years of your marketing career performing lower-level tasks, in your "Additional Experience" section at the end of your resume you could say: "Marketing positions with ABC, DEF, and XYZ (1990-2000)."

If your previous work was in an unrelated field, you can simply list the companies: "Positions with ABC, DEF, and XYZ."

Whatever additional experience you decide to include on your resume, make sure you demonstrate why it's important to the job you're applying for by quantifying the work experience and your accomplishments.

The Age Game

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This technique can also be very helpful for those who are concerned about age discrimination. We summarized the first 15 years of one candidate's career into one sentence to downplay the fact that she was 55. Because her experience was relevant to her field, removing it from her resume entirely would have been a disservice, but we did not include the years that experience encompassed in her "Additional Experience" section.

The Experience Issue

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We recently worked with another candidate who needed to show that she was a more experienced professional than her education suggested. This woman had worked for 10 years before going back to complete her bachelor's degree. From looking at her graduation dates, you would assume she was in her 20s. In fact, she was an experienced manager in her 30s—a fact that was important to show for the level of job she was seeking.

By adding an "Additional Experience" section and putting her "Work History" section before her "Education" section, she was able to show employers that her graduation dates were not an indication of how much experience she had. Just because her work experience occurred before graduating doesn't mean it was unrelated work experience. The right resume format will make it much easier to mention any kind of significant work experience you've had in your career.

Many of us have work experience that doesn't fit neatly with our current goals and objectives. If you don't feel comfortable leaving it off your resume altogether, using an "Additional Experience" section can help you mention the experience quickly without wasting precious resume space.

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This article was originally published at an earlier date.

Read moreShow lesshow to mention unrelated work experience on your resume {"customDimensions": {"1":"Jessica Holbrook Hernandez, Jenna Arcand","3":"career, career advice, career tips, how to mention unrelated work experience on your resume, irrelevant work experience, job search, job search advice, job search help, job search tips, job seekers, professionals, resume, resume advice, resume formatting, resume help, resume tips, resume writing, unrelated work experience, work experience, ~rmsc:rebelmouse-image:26921650, ~rmsc:rebelmouse-image:26921665, ~rmsc:rebelmouse-image:26921680, ~rmsc:rebelmouse-image:26921701","2":"popular","4":"09/16/2022"}, "post": {"split_testing": {}, "providerId": 14, "sections": [0, 370480899, 376490053, 404327439, 543270555, 479660731, 473333499], "buckets": [], "authors": [19549361, 19836096]} } Popular 5 Steps To Ace A Panel Interview Laura Smith-ProulxJenna ArcandSeptember 15, 2022 Bigstock {"adCodes": [{"desktop": "\u003cdiv class=\u0027rblad-wit_content\u0027\u003e\u003c/div\u003e", "display": true, "mobile": "\u003cdiv class=\u0027rblad-wit_content\u0027\u003e\u003c/div\u003e", "new_amp": "\u003camp-ad width=336 height=280\n type=\"doubleclick\"\n data-slot=\"/22278042776,22664312254/wit/wit_content\"\n data-multi-size=\"300x250\"\u003e\n\u003c/amp-ad\u003e", "order": 0, "tablet": "\u003cdiv class=\u0027rblad-wit_content\u0027\u003e\u003c/div\u003e"}, {"desktop": "\u003cdiv class=\u0027rblad-wit_content\u0027\u003e\u003c/div\u003e", "display": true, "mobile": "\u003cdiv class=\u0027rblad-wit_content\u0027\u003e\u003c/div\u003e", "new_amp": "\u003camp-ad width=336 height=280\n type=\"doubleclick\"\n data-slot=\"/22278042776,22664312254/wit/wit_content\"\n data-multi-size=\"300x250\"\u003e\n\u003c/amp-ad\u003e", "order": 1, "tablet": "\u003cdiv class=\u0027rblad-wit_content\u0027\u003e\u003c/div\u003e"}, {"desktop": "\u003cdiv class=\u0027rblad-wit_content\u0027\u003e\u003c/div\u003e", "display": true, "mobile": "\u003cdiv class=\u0027rblad-wit_content\u0027\u003e\u003c/div\u003e", "new_amp": "\u003camp-ad width=336 height=280\n type=\"doubleclick\"\n data-slot=\"/22278042776,22664312254/wit/wit_content\"\n data-multi-size=\"300x250\"\u003e\n\u003c/amp-ad\u003e", "order": 2, "tablet": "\u003cdiv class=\u0027rblad-wit_content\u0027\u003e\u003c/div\u003e"}], "adsOrder": [2]}

Had a call for a group or panel interview recently? While you might be thrilled to make it to this stage of the hiring process, the mere thought of fielding not one but a whole team of interviewers can be enough to put your stomach in knots.

However, the reason most employers conduct panel interviews isn't to intimidate you; rather, it's a time-saving way to meet with people that will likely interact with you in the new job, and gather their impressions all at once. So, when you stride into a panel or group interview, remember that the team is there to learn about you and your value-add, NOT to interrogate you or make you uncomfortable.

These five tips can help you feel more in control of the process while facing a group of interviewers in a panel interview—with a professional, enthusiastic demeanor that helps win the job.

1. Direct Your Attention To Each Person On The Panel

Upon starting the interview, get each person's name (ask for their business card or jot down the name), and then look at each person as you introduce yourself. This will help to break the ice and establish a connection with all of your interviewers.

While fielding questions, avoid staring at a single person (nothing makes you look more "frozen" than doing this!). Instead, make it a point to relax, smile, and open your gaze to the others in the room. Even if a single member of the group asks you a particular question, look around at the others while you answer it. Doing so will help you project a confident image and build rapport with the entire panel.

2. Expect To Repeat Yourself

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While one of your interviewers might take your answer the first time, you can almost expect someone else to either ask for clarification—or ask it again, later in the interview. Why? Because just like our verbal abilities many of us have different listening styles.

What is clear to one panel participant may need further explanation for another person. In addition, each panelist comes to the interview with a different agenda. You can expect a prospective peer to be interested in your technical or analytical skills, for example, while the boss might be more curious about why your last job was so short in length.

You may also find yourself repeating information from earlier interviews. This is perfectly normal in the context of a multi-interview hiring process, so avoid coming across as impatient or noting that you've answered this query before.

3. Find Out Who You'll Need To Impress The Most

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Within most panel interviews, it becomes obvious very quickly who is on "your side" and who still hasn't made up his or her mind. While it may be comforting to direct your answers and gaze toward the interviewer who seems more open to your responses, you're better off tackling the naysayer first. Why? Because winning over the person most likely to reject you shows you have the ability to read the audience, as well as problem-solve on your feet.

Most employers are looking for leaders who will challenge issues head-on, ask numerous questions, and hone in on the thorniest problems first. If you respond well to someone who throws challenges your way, you'll come across as an unflappable professional ready to take on the demands of the job.

In addition, most panel interviewers convene after the interview to discuss the candidate and their impressions. If you've won over the toughest member of the group, the others may throw their support behind him or her as well.

4. Be Prepared For At Least One Zinger Question

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Interviewers, like anyone else, tend to feel more comfortable (and perhaps bold) in a group. Therefore, you can almost count on being asked a question that might not be posed to you in a one-on-one situation. Of course, you'll want to prepare for your interview by pulling out three to five "power stories" that demonstrate your abilities to perform the job.

Arming yourself with these anecdotes will give you the ability to answer numerous behavioral interview questions common in both single and multi-interviewer situations. But if there's any question or situation you would feel awkward explaining, prepare and practice a set of answers to it prior to your panel interview. This way, you won't feel a sense of dread when the question finally comes up, and you'll be better able to handle any curveballs thrown your way.

5. Thank All Participants Promptly

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At the conclusion of your panel interview, thank everyone personally, and gather business cards if you didn't already do so. Then, as you're sitting in your car post-interview, write down specific highlights from the interview to include in your thank-you notes, which should be sent within 24 hours after completing the panel interview.

You'll gain the advantage of having the interview fresh in your mind, and will score points for your promptness and attention to professional courtesy.

In summary, a panel interview is nothing to dread, especially since it offers an opportunity to establish rapport with your potential new co-workers and bosses. Arm yourself with a stack of success stories, answers to tough questions, thank-you notes, and a smile, and you'll be on your way to a job offer.

Need more help with your job search?

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