One of the pillars of an exemplary data management and governance program is data literacy. Organizations often assume that their executives or data users are not data literate and don't understand how to ensure data is of quality and how everyone has a

  By JG  Sep 28, 2022

I spent 15 years teaching English as a foreign language. I leveraged my teaching skills to get my first job in the contact center industry as a training and quality manager.Our leaders were very talented but had no idea how to train people.Subject matter

  By JG  Sep 28, 2022

In my last article, I talked about an example of someone who was working 60 hours a week and then went through a big life event (like having a baby) and now only wants to work 40 hours a week. If you're in the same boat, how can you reset work expectatio

  By JG  Sep 27, 2022

If you're wondering how you're going to get where you want to be in your career, there are some simple steps you can take that will help you create your own career development plan.Let's not be confused by the word “simple." Sometimes the simplest of con

  By JG  Sep 24, 2022