Career Guide

Why You're Struggling To Change Careers

Changing careers is not for the faint of heart. But there are certain things you can do to make that change a lot easier. Unfortunately, I see a lot of job seekers make this one mistake when trying to change careers.Here's why you're struggling to change

logo.png  By JG  Aug 9, 2022

What You Need To Know About Effective Written Communications

Communication skills have become more essential than ever. Many job postings and job descriptions have a requirement for strong communication skills. The key to communicating is being able to communicate effectively. All communication is not created equa

logo.png  By JG  Aug 9, 2022

Using Quality Management To Improve KPIs

“Do more with less.”This seems to be top management’s mantra these days. Contact centers’ performance is intensively measured, often down to the second, with KPI data such as average handling time (AHT) or first contact resolution (FCR). With so much dat

logo.png  By JG  Aug 6, 2022

Why You Should Embrace Networking (Especially If You Hate It)

After a long day at work, sometimes all you want to do is sit on the couch, eat a bag of chips, and zone out watching television. The thought of attending a networking event seems so daunting. Not only do you have to give up free time, but you also may h

logo.png  By JG  Aug 6, 2022