Today, more and more employers are conducting phone interviews before inviting job candidates to an in-person meeting. With more applicants available for each opening, employers do not have the time to invest in a meeting for every candidate that simply

  By JG  Jun 24, 2022

Part One: Data Strategy Is More Important than Ever in an Age of AI.This will be a multiple-part series on data strategy and how it is the precursor to data management and data governance.Firms often skip many essential steps to creating a data strategy

  By JG  Jun 24, 2022

Building rapport is the art of establishing an emotionally comfortable relationship with a person during a conversation.When I first started as a call centre trainer, I listened to a sales team leader’s briefing. Like many naturally talented salespeople,

  By JG  Jun 24, 2022

It’s exciting, no doubt about it. Your expertise, hard work, and perseverance paid off. You got the big promotion you were working toward. Then, along with exuberance, reality sets in with a bit of nerves for this new challenge. Now you have to deliver.E

  By JG  Jun 23, 2022