I am pleased to announce that after much hard work and complex analyses, my fellow authors and I have successfully proven through a quantitative research study (Journal of Applied Marketing Analytics) a new measure that quantifies your organization's mar

  By JG  Jul 13, 2022

I hear stories all the time about job seekers applying for almost every job they come across in their job search. My advice? Stop. Here's why...That type of job search doesn't work. The "Spray & Pray" Job Search Method Isn't Effective @j.t.odonnell why

  By JG  Jul 12, 2022

Millions of people work in customer service. Customer service roles vary from contact center agents handling enquiries about a 10-dollar bus service to account directors managing billion-dollar clients.Sooner or later, they all have to deal with angry cu

  By JG  Jul 12, 2022

LinkedIn has made it very easy to upload your resume as a PDF to make it part of your LinkedIn profile. While it's tempting to do this rather than build a full profile from scratch, you should avoid it.Your resume and LinkedIn profile should be treated a

  By JG  Jul 9, 2022