Career Guide

Creating Quality Standards For Contact Centers

COVID-19 had a negative effect on bricks-and-mortar businesses. However, the contact center industry is growing apace.Where companies adopted a fully online model, contact centers are often the only way that they interact with customers.For banking, tele

logo.png  By JG  Jul 22, 2022

Boomerang Employees: 5 Ways To Ensure They Come Back Successfully

In today’s candidate-driven job market, employers are looking to the past to fill today’s open roles.Once considered disloyal because they quit for greener pastures, boomerang employees are now very attractive as hiring leaders struggle to fill job vacan

logo.png  By JG  Jul 22, 2022

How To Run A Brainstorming Session

If two heads are better than one, then how about ten?The pace of change is speeding up, as is the pace of business. This brings new problems to solve, more of them and faster than ever before. New problems demand new ideas. How do you generate these idea

logo.png  By JG  Jul 22, 2022

8 Mistakes Companies Make During Layoffs

I read this article by Forbes magazine on the subject of delivering bad news and realized just how many companies fail to follow the steps outlined when they lay people off. I honestly believe the majority of corporations and management teams don’t mean

logo.png  By JG  Jul 21, 2022