At times during my career, I've wondered if my concerns were adequately communicated to the board of directors or whether they appreciated my sense of urgency related to specific business issues within my function. I'm not alone in this. It is not just a

  By JG  Jul 23, 2022

“Do you have any questions for me?"This is typically the final question you will be asked in a job interview. Ask the wrong questions and you might look like a bad fit. Ask no questions and you might look indifferent, inexperienced, or uneducated about t

  By JG  Jul 23, 2022

Is a summary necessary on a resume? The short answer is: absolutely not!“No paragraph should ever lead your resume!" warns J.T. O'Donnell, LinkedIn Influencer and founder of Work It Daily. “It does not get read." This is especially true if you plan to wr

  By JG  Jul 22, 2022

COVID-19 had a negative effect on bricks-and-mortar businesses. However, the contact center industry is growing apace.Where companies adopted a fully online model, contact centers are often the only way that they interact with customers.For banking, tele

  By JG  Jul 22, 2022