The world has changed considerably since the start of the COVID-19 pandemic. We’ve been going through so many changes, on various levels. Still, change is hard for so many reasons and people respond to it quite differently. The change management tips to

  By JG  Aug 9, 2022

Changing careers is not for the faint of heart. But there are certain things you can do to make that change a lot easier. Unfortunately, I see a lot of job seekers make this one mistake when trying to change careers.Here's why you're struggling to change

  By JG  Aug 9, 2022

Communication skills have become more essential than ever. Many job postings and job descriptions have a requirement for strong communication skills. The key to communicating is being able to communicate effectively. All communication is not created equa

  By JG  Aug 9, 2022

“Do more with less.”This seems to be top management’s mantra these days. Contact centers’ performance is intensively measured, often down to the second, with KPI data such as average handling time (AHT) or first contact resolution (FCR). With so much dat

  By JG  Aug 6, 2022